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Call us for all your car needs! 305-666-0744

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE Master Technician
  • Miami Community News
  • MVR Licence number
  • Car Care Aware

Testimonials

  • Nothing beats the neighborhood gas station with mechanical repairs! Melvyn always provides me with excellent service! I can't believe how many nails I have had removed from my tires here. Louis, the head mechanic, is awesome too! They open at 8 am on Saturdays. They have the best prices for tires. Call around, you'll see. Ask for Melvyn, he'll help you out!
    -Tricia K.

  • Best Gas Station in MIA! Free air, free water AND free (American) coffee! Awesome Customer Service.
    -Tresha Barrett

  • It's really refreshing to have an honest auto mechanic in this area. Don't go to the dealerships, take your car here first. I had a rattle noise coming from the undercarriage and they fixed it while I waited and charged me very little. Another mechanic would have kept the car all day and probably charged much more. Highly recommend them!
    -John M.

  • Great service easy parking to pump gas. Clean station fast and friendly employees easy and quick to leave.
    -Albert J.

  • Wonderful service station, great technicians, great quality work, the retail staff are great, very helpful, they have a full serve, if your unable to fuel due to mobility issues, their staff are more than happy to assist. Mr Doucette is a wonderful gentleman, always willing to lend a helping hand. Simply Outstanding.
    -Leticia M.