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Call us for all your car needs! 305-666-0744

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 305-666-0744 or make an appointment online!

ASSOCIATIONS

  • ASE Master Technician
  • Miami Community News
  • MVR Licence number
  • Car Care Aware

Testimonials

  • Nothing beats the neighborhood gas station with mechanical repairs! Melvyn always provides me with excellent service! I can't believe how many nails I have had removed from my tires here. Louis, the head mechanic, is awesome too! They open at 8 am on Saturdays. They have the best prices for tires. Call around, you'll see. Ask for Melvyn, he'll help you out!
    -Tricia K.

  • Best Gas Station in MIA! Free air, free water AND free (American) coffee! Awesome Customer Service.
    -Tresha Barrett

  • It's really refreshing to have an honest auto mechanic in this area. Don't go to the dealerships, take your car here first. I had a rattle noise coming from the undercarriage and they fixed it while I waited and charged me very little. Another mechanic would have kept the car all day and probably charged much more. Highly recommend them!
    -John M.

  • Great service easy parking to pump gas. Clean station fast and friendly employees easy and quick to leave.
    -Albert J.

  • Wonderful service station, great technicians, great quality work, the retail staff are great, very helpful, they have a full serve, if your unable to fuel due to mobility issues, their staff are more than happy to assist. Mr Doucette is a wonderful gentleman, always willing to lend a helping hand. Simply Outstanding.
    -Leticia M.